BOOKING PROTOCOL – TERMS & CONDITIONS
Once you’ve made your booking we will call you within 12 hours to answer all your questions and review your event.
At that time we will require a $100 NON-REFUNDABLE/NON-CANCELLABLE payment (this deposit will be applied to your total), in order to process the booking.
NO RESERVATION WILL BE COMPLETED, PROCESSED, OR HELD WITHOUT THIS PAYMENT. You are welcome to come in person and take care of this, or do it over the phone. Deposits are due within 48 hours.
***IMPORTANT*** Once the deposit payment is made, the space and time will belong to you – without change, reduction, or cancellation (regardless of reason). If you show up with less, or if some in your party cancel, you will still be charged for the space you purchased. You are always welcome to book/purchase for less and add to the booking later, HOWEVER, space is limited and adding to the booking is only possible if space is still available when you decide to increase the booking size. Once an increase is made it cannot be decreased, and will become your new minimum you will pay for at the event.
All bookings are deemed non-cancellable once the deposit is paid, and the deposit is not refundable.
Finally, as stipulate when you chose your booking time, it is very important that your group is on site at least 25 minutes prior to your reservation time, as it takes some time to register and check in.
Thanks for choosing us!
We have many Party Rooms to accommodate groups from 8 to 100 people. We always try to provide the customer with the largest room possible. At a minimum you will receive a room to fit your PAID participants, plus a couple hosts, comfortably. This allocation is always based on number of paid participants; we do not consider non paying guests when allocating our rooms.
Rooms are issued only after your games have ended. If you have a room booked and require extra room time it can be purchased for $65 per 45 minutes (requires advanced booking).
Our Party Rooms are very nice, lightly decorated, and are tastefully presented for all types of uses. As such please be advised that ALL decorations, including pinatas, confetti, silly string, streamers, and wall decorations are PROHIBITED. Your $100 deposit will be forfeited for contravention of this policy. Balloons and tablecloths are welcome.
Food is prohibited in the park unless it is in a designated party room.You may bring outside food into your Party Room at a Food Surcharge Fee of $25 (applies to any food). Beverages are welcome. Alcohol is prohibited.
