Policies

PLAY AT OWN RISK: PLANET LAZER  is a ‘PLAY AT OWN RISK’ facility. ALL players are required to follow the instructions and rules of the facility. As such PLANET LAZER  reserves the right to remove any player from any game as warranted by the staff, at their discretion, without refund. (rules of play)

REFUNDS: PLANET LAZER  will grant no refunds, for any reason. Regarding younger players (around 5 years old) we urge the customer to take the child to our observation area to allow that player an idea of what the play environment is like prior to paying and playing.

LATE ARRIVAL: All players must be on site no later than 25 minutes prior to game time. In the event the customer or party is late, the staff will endeavour to assist the customer/party by placing them in a subsequent game ONLY if such space is available. If no space is available the customer will still be required to pay for the space initially confirmed for, regardless if any subsequent games are played.

CLEAN-UP SURCHARGE: Piñatas, confetti, helium balloons, or silly string is NOT permitted in or outside our facility and any such use of these items will be charged to the party a clean-up surcharge of $100.00.

RESERVATIONS: Any reservation requires a 50%  non-refundable, non-cancellable payment on the space the customer is purchasing. It is understood that at time of this payment the customer is purchasing the said space. The customer agrees that said space will be paid for in full prior to playing, regardless if fewer players arrive than what the customer has purchased.  Reservations paid for are non-refundable and non-cancelable.